How is Remote Assist reducing unplanned downtime?
According to a report published by Sensete “The True Cost of Downtime”, Fortune Global 500 manufacturing and industrial firms experience a near $1 trillion a year lost due to unplanned downtime. The estimated lost of production time annually due to machine failures is around 3.3 million hours. The economic impact of unplanned downtime is $864 billion dollars or 8% of annual revenues.
Based on the key data from above unplanned downtime plays a crucial factor on a company’s efficiency and bottom line. There are several ways companies can reduce unplanned downtime. The first is preventive maintance whether that is routine inspections and walkthroughs. The old practice of preventive maintenance has been to bring a subject matter expert on site. However, this limits the number of inspections and walkthrough they can conduct. Now with Remote Assist experts can walk the site without being on location. This increases an expert’s capacity to conduct more inspections and they can still visit locations on site as needed.
The next way to reduce unplanned downtime is to ensure all employees are properly trained. This may sound like a simple thing but if one thing goes wrong this could lead to a dominoe of unfortunate events. One of the powerful capabilities of Remote Assist is the ability for virtual instructor led trainings. Instructors can share their field of view and are hands free to demonstrate tasks. Like the capacity of experts, instructor would often find themselves traveling more than they perform trainings. Virtual trainings make it easier for companies to train large groups of employees more efficiently. Instead of traveling on site to train different facilities one by one, experts can now train multiple facilities at once.
Another way is when unplanned downtime does happen having a quick respond procedure is in place. That maybe a checklist with common issues and a subject matter expert of stand by to solve problems in real time. A few different factors can throw a curve ball at the second solution. Most companies do not have the resources to dedicate an expert per each facility and waiting for an expert to travel on site leads to longer period of downtime. Physical factors prevent experts to travel on site such as Covid-19 or weather conditions. Remote Assist is the ideal solution to help companies collaborate and solve problem in real time.