Business has always been about the survival of the fittest, and it is not any different today. With the pandemic disrupting the face of business and creating a paradigm shift into the new normal, innovation in service-led firms has become even more critical. Long gone are the days when businesses are content with just staying afloat. Either you are innovatively adapting to the times or preparing to bite the dust.
Now, a new category of technology is enabling firms to take their services to another level: productization. That category is called intelligent automation — the computerization of processes traditionally carried out by humans.