Skip to content
Nicolesmagicspatula

Nicolesmagicspatula

We know finance

Primary Menu
  • Business News
  • Business Development
  • Business Networking
  • Business Knowledge
  • Finance Companies
  • Finance Analyst
  • About Us
    • Advertise Here
    • Contact Us
    • Privacy Policy
    • SITEMAP
  • Home
  • How to follow Trustpilot and simplify your HR processes to drive success globally
  • Business Networking

How to follow Trustpilot and simplify your HR processes to drive success globally

By Bernadette 1 year ago

[ad_1]

Here’s the scene: in just 14 years, you’ve become an internationally recognised brand. You operate in 10 locations across eight countries, and you’ve more than doubled your headcount in the past six years alone.

You’ve grown exponentially, but you’re still managing your people on systems you brought on when the business was much smaller and you’re urgently in need of an upgrade.

You need HR technology that can work seamlessly across multiple territories and currencies.

Tech that’s flexible enough to be configured any way you like, allowing you and your team to manage everything in-house as you head towards an even greater period of expansion.

This is exactly the challenge that faced Trustpilot.

As Amalie Lange, Head of People Operations and Systems at Trustpilot, explains: “With growth and expansion, we needed to scale up our HR and People system.

“We needed a place not only to store all of our growing data, but also to automate and streamline our processes globally.”

In this article, we talk about the challenges that Trustpilot had with its HR processes, how technology proved to be a fruitful solution, and what your business can do to follow suit.

Here’s what we cover:

What is Trustpilot and what was its challenge?

Founded in Denmark in 2007 by current CEO Peter Holten Mühlmann, Trustpilot grew at lightning-fast speed to become one of the biggest review sites on the internet.

By 2013, it had offices in New York and London. And by 2014, around 325 employees worked for the company.

Over the course of the decade, Trustpilot attracted millions of dollars in funding from a wide range of investors, and won lucrative contracts with the likes of Facebook and Google.

By 2021, it was receiving in excess of one million reviews per month and a decision was made to float on the London Stock Exchange.

As of today, the company has more than 700 members of staff, representing more than 40 nationalities.

As a growing global company, however, Trustpilot needed to operate both globally and locally from one single secure system of record.

It had to be cost effective, intuitive, flexible and able to operate seamlessly across multiple offices around the world.

It also needed to integrate its previous HR records, including headcount, employee time, reporting, onboarding and offboarding – all of which had been handled manually in the past.

Amalie says: “It took six hours a month to manually create reports for the company’s vice presidents.”

The role of technology

Enter cloud HR.

A single global cloud HR and People system enabled Trustpilot to seamlessly align its HR processes into one easy-to-use platform aligned globally and regionally

It used automated workflows to free up their HR team’s time and interactive configurable self-service dashboards to allow for better reporting and business decision-making.

This gave Trustpilot full visibility over its global workforce across all markets.

It allowed the company to make HR processes consistent globally, with reporting quicker and easier than ever before.

Amalie says: “Our reports are automatically generated and delivered each month, saving almost one day a month on reporting alone.”

One of the key benefits of a centralised system is that it allowed Trustpilot to create a single, consistent onboarding programme with global reach.

Previously, onboarding had relied on the HR and People team sending custom emails to each new joiner, meaning the average time to onboard a new joiner was around 90 minutes.

Now, with a number of those processes automated, it takes just 30 minutes.

With 170 people joining Trustpilot in the first four months of 2021, that’s a total of 10,000 hours saved.

In the past, new joiners had different experiences depending on which office they joined. Some were given company merchandise, while for others welcome emails didn’t always arrive on time.

Now every new joiner gets sent via automated workflows:

  • A welcome email – always on time
  • A welcome video
  • A company handbook
  • Starter FAQs
  • HR policies
  • A personalised onboarding plan.

This means employees globally get a consistent onboarding experience, no matter where they’re based – and it’s all delivered automatically.

On day one, the system automatically reminds the manager to appoint a buddy, and flags IT to supply the new starter with the necessary equipment, helping to deliver the same high standard of onboarding every time.

What’s more, every piece of communication a new joiner receives can be personalised, to add to the experience.

This is especially important to companies that are constantly expanding into new regions, like Trustpilot.

Hello automated HR

It’s not just onboarding that’s been sped up and simplified globally, due to the automation capabilities of a cloud HR system.

Trustpilot has streamlined other HR processes too, with data immediately visible to aid decision-making, including probation periods, work anniversaries, and pay – from salaries and on-target earnings, to commissions and bonuses.

Customisation has also enabled Trustpilot to provide its employees a personalised experience, tailored to their needs.

“One of the most impressive elements,” says Amalie, “is the ability to customise it and add workflows depending on the business need and region.”

And Trustpilot has started to use its system to collect and analyse data.

For instance, the company is currently exploring how its employees would like to return to the office, with the platform allowing for efficient data-gathering through surveys with customised fields and formulas.

Meanwhile, automation has streamlined processes, Amalie explains: “[It] allows us to customise so much in terms of the workflows and processes we can automate. And that makes our lives so much easier.”

A single cloud HR system: Enabling international growth

Trustpilot is hurtling into the next stage of its global expansion – and no one is enjoying the benefits more than the HR and People team.

Amalie says: “Now we have the whole job architecture library in Sage People, we can use as an internal benchmark across all our global offices.

“That would have never been possible without Sage People.”

Spending less time on admin has enabled Trustpilot’s HR and People team to focus on more strategic initiatives.

From streamlining processes to providing better employee experiences, they now play a vital role in Trustpilot’s global expansion.

As Amalie puts it: “We spend more time on valuable insights now and focus more on strategic workforce planning – things that add value to the business.

“[Having the right cloud HR system] has helped our organisation mature as we grow, and we are not done yet. We know that with the multi-functionality and the limitless customisation of the software, we can adapt, expand and try new things.”

How to enable your growth ambitions with HR tech

Are you looking to grow your business globally, just like Trustpilot?

It’s vital to choose a highly extensible, flexible and configurable HR and People system that can grow and scale with you.

While we’ve covered quite a few of these already, here’s five areas to consider when it comes to choosing an HR and People system to support international growth:

  1. Flexibility: Look for a system that’s highly flexible so you can manage multiple languages, and seamlessly adapt to local variations on policy and compliance, for example.
  2. Automation: Choose software that can automate processes across locations, so the business can scale quickly and easily, enabling your HR team to focus on more strategic tasks.
  3. One single source of truth: Manage local compliance with automated policy updates from one central system.
  4. Comprehensive reporting: Harness the power of your people data to make quick, informed and actionable decisions, at a local and global level.
  5. Digital employee experiences: Choose a system that can create consistent world-class employee experiences, no matter where employees are based, with a digital experience that drives productivity and retention.

If you can bring on board an HR and People system that covers these five areas, you’ll have set your HR team and organisation up well to achieve global success.

Take a self-guided interactive tour of Sage People to see how it can drive international expansion today, or read Trustpilot’s full success story to learn more.

[ad_2]

Source link

Tags: American Express Business Cards, At&T Business Login, Att Business Customer Service, Att Business Internet, Bad Business Codes, Bank Of America Small Business, Buffalo Business First, Business Administration Jobs, Business Administration Salary, Business Analyst Jobs, Business Card Dimensions, Business Casual Female, Business Casual For Women, Business Casual Women Outfits, Business Ideas 2021, Business Letter Example, Business License California, Business Name Search, Business Process Reengineering, Business Proposal Template, Buy A Business, Card For Business, Chase For Business, Chase Ink Business Card, Columbia Business School, Costco Business Center San Jose, Emirates Business Class, Facebook Business Account, Fictitious Business Name, Florida Business Entity Search, Ga Sos Business Search, Georgia Business Search, Google Business Email, Houston Business Journal, Illinois Business Search, Instagram Business Account, Is Lularoe Still In Business, London Business School, Master Of Business Administration, Men'S Business Casual, Pittsburgh Business Times, Qualified Business Income Deduction, Sacramento Business Journal, Secured Business Credit Card, Standard Business Card Size, T Mobile Business, Texas Business Search, Tië³´o The Business, Top Business Schools In Us, Types Of Business

Continue Reading

Previous Juniper Networks hits the skids due to Cisco’s business pain
Next An exclusive RMIT MBA and Executive MBA Business Networking Event Tickets, Wed 01/06/2022 at 5:15 pm
June 2023
M T W T F S S
 1234
567891011
12131415161718
19202122232425
2627282930  
« May    

Archives

  • June 2023
  • May 2023
  • April 2023
  • March 2023
  • February 2023
  • January 2023
  • December 2022
  • November 2022
  • October 2022
  • September 2022
  • August 2022
  • July 2022
  • June 2022
  • May 2022
  • April 2022
  • March 2022
  • February 2022
  • January 2022
  • December 2021
  • November 2021
  • October 2021
  • September 2021
  • August 2021
  • July 2021
  • June 2021
  • May 2021
  • April 2021
  • March 2021
  • February 2021
  • January 2021
  • December 2020
  • November 2020
  • October 2020
  • September 2020
  • August 2020
  • July 2020
  • June 2020
  • May 2020
  • April 2020
  • March 2020
  • February 2020
  • January 2020
  • December 2019
  • November 2019
  • October 2019
  • September 2019
  • August 2019
  • July 2019
  • June 2019
  • May 2019
  • April 2019
  • March 2019
  • February 2019
  • January 2019
  • December 2018
  • November 2018
  • October 2018
  • September 2018
  • August 2018
  • July 2018

BL

Recent Posts

  • Trending Subject areas and Information
  • Best Financial Education Online Resources
  • Totally free Grants For Women in Small business
  • Ecommerce Enterprise Ideas In 2019 Advice From 27 Trade Consultants
  • How To Become Productive In A Catering Enterprise
Intellifluence Trusted Blogger

Tags

Amazon Fba Business At&T Business Login Atlanta Business Chronicle'S Boss Baby Back In Business business Business Administration Degree Business Attire Women Business Card Design Business Cards Templates Business Casual Dress Business Casual Outfits Business Checking Account Business Credit Card Business For Sale Near Me Business Intelligence Platform Business Lawyer Near Me Business Loan Calculator Business Name Ideas Business Professional Women Business Spectrum Login California Business Entity Search Capital One Spark Business Carl Weber'S The Family Business Charlotte Business Journal Custom Business Cards Delaware Business Search enterprise Florida Business Search Fl Sos Business Search Harvard Business Publishing Insurance For Small Business Kelley School Of Business Maryland Business Express Maryland Business Search Moo Business Cards National Business Furniture New York Business Search Ohio Business Gateway Onedrive For Business Online Business Ideas Paramore Misery Business Risky Business Cast Small Business Insurance Spectrum Business Customer Service Tom Cruise Risky Business

getlinko

nicolesmagicspatula.com | Magazine 7 by AF themes.

WhatsApp us