Skip to content
Nicolesmagicspatula

Nicolesmagicspatula

We know finance

Primary Menu
  • Business News
  • Business Development
  • Business Networking
  • Business Knowledge
  • Finance Companies
  • Finance Analyst
  • About Us
    • Advertise Here
    • Contact Us
    • Privacy Policy
    • SITEMAP
  • Home
  • Level AI Launches Agent Screen Recording to Help Contact Centers Identify and Bridge Knowledge Gaps
  • Business Knowledge

Level AI Launches Agent Screen Recording to Help Contact Centers Identify and Bridge Knowledge Gaps

By Bernadette 11 months ago

[ad_1]

MOUNTAIN VIEW, Calif., June 16, 2022–(BUSINESS WIRE)–Level AI, the customer service intelligence platform, launched a new agent screen recording and monitoring product on Thursday. The company’s latest feature will enable contact center teams to improve support quality, agent learning and coaching by monitoring and gaining further insights into their agents’ behavior.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20220616005202/en/

Level AI launches Agent Screen Recording to unlock further support agent performance insights (Graphic: Business Wire)

Level AI has been working to place cutting-edge AI and machine learning algorithms into the hands of contact center teams with the goal to improve agent performance, quality assurance, and overall customer experience. The company already counts Carta, OpenTable, Toast, Vista, and many other leading global brands as its customers.

Agent screen recording is a much-awaited feature among its customers as it solves one of the most challenging problems contact center leaders face today – obtaining actionable insights from agent interactions with customers when they are completing critical tasks on their desktops. Contact center agents work in complex environments and have to juggle many tools in order to perform their work effectively. Tool proliferation, knowledge availability, tracking compliant behavior and agent engagement are some of the most common day-to-day issues facing contact center leaders. To this end, having agent desktop monitoring is a critical capability.

Large contact center teams are often in the dark when it comes to understanding what constitutes a great customer experience. Analysts can infer it from various metrics like average handling time (AHT) and customer satisfaction (CSAT) scores, but often struggle to say with certainty what works and what doesn’t work when it comes to influencing customer experience.

Agent screen recording by Level AI significantly helps to solve these problems by recording agents’ on-screen behavior while they’re assisting a customer. The Level AI application, installed on agents’ desktop, will capture their screen from the moment they are assigned a support ticket until the time that ticket is resolved. These case recordings will offer a treasure trove of information to QA (quality assurance) auditors and contact center leaders.

QA teams will now be able to quickly learn from top-performing agents and simultaneously identify performance gaps among agents. Screen recording will assist in the development of enhanced training materials and improve the team’s overall quality of customer support. The solution will also enable contact center leaders to make sure agents are adhering to key behavioral requirements while servicing customers. Finally, by combining these new capabilities with the Level AI analytics suite, teams will gain unparalleled insights into agent performance.

Despite being new, screen recording has already helped several Level AI customers transform their support experience. When we spoke to Michael Villanueva, Global Director of Quality – CARE at VistaPrint about screen recording, his enthusiasm for the product and what it has meant for his team was readily apparent.

“As a design and marketing partner to millions of small businesses worldwide, Vista has always prioritized customer experience. Level AI’s agent screen recording has added ‘eyes’ to a process where we only had ‘ears’ before. This has helped us identify opportunities to improve our processes and tools and coach our agents more effectively, which improves both team member satisfaction and customer experience.”

Along with AI-powered quality assurance, agent assist, and analytics products, screen recording makes Level AI the holistic customer service intelligence solution for modern contact centers.

Shlok Kapoor, one of the architects of this exciting new capability at Level AI, talked about the attention to detail the team has given to key capabilities to solve customer issues.

“While building agent screen recording for our customers, we made sure we supported Mac and Windows users. Additionally, we wanted to support seamless integration with the entire customer service stack, such as CRM, CCaaS, chat, and email vendors. Lastly, we wanted to support dual monitors for our customers so we do not miss any key activities of the agents. This is truly a world class application for our customers and we are very excited to see how teams will transform their customer experience with this new capability.”

Level AI’s agent screen recording product is now generally available to all customers along with Level AI’s contact center intelligence suite.

View source version on businesswire.com: https://www.businesswire.com/news/home/20220616005202/en/

Contacts

Vince Magaline for Level AI
[email protected]

[ad_2]

Source link

Tags: Amazon Fba Business, Atlanta Business Chronicle'S, Boss Baby Back In Business, Business Administration Degree, Business Attire Women, Business Card Design, Business Cards Templates, Business Casual Dress, Business Casual Outfits, Business Checking Account, Business Credit Card, Business For Sale Near Me, Business Intelligence Platform, Business Lawyer Near Me, Business Loan Calculator, Business Name Ideas, Business Professional Women, Business Spectrum Login, California Business Entity Search, Capital One Spark Business, Carl Weber'S The Family Business, Charlotte Business Journal, Custom Business Cards, Delaware Business Search, Fl Sos Business Search, Florida Business Search, Harvard Business Publishing, Insurance For Small Business, Kelley School Of Business, Maryland Business Express, Maryland Business Search, Moo Business Cards, National Business Furniture, New York Business Search, Ohio Business Gateway, Onedrive For Business, Online Business Ideas, Paramore Misery Business, Risky Business Cast, Small Business Insurance, Spectrum Business Customer Service, Tom Cruise Risky Business, Us Small Business Administration, Verizon Wireless Business, Verizon Wireless Business Login, Virtual Business Address, What Is Business Administration, Women'S Business Casual, Yelp Business Login, Yelp For Business

Continue Reading

Previous Why microbusinesses are crucial to levelling up
Next Get more eyes on your latest content with auto newsletter
May 2023
M T W T F S S
1234567
891011121314
15161718192021
22232425262728
293031  
« Apr    

Archives

  • May 2023
  • April 2023
  • March 2023
  • February 2023
  • January 2023
  • December 2022
  • November 2022
  • October 2022
  • September 2022
  • August 2022
  • July 2022
  • June 2022
  • May 2022
  • April 2022
  • March 2022
  • February 2022
  • January 2022
  • December 2021
  • November 2021
  • October 2021
  • September 2021
  • August 2021
  • July 2021
  • June 2021
  • May 2021
  • April 2021
  • March 2021
  • February 2021
  • January 2021
  • December 2020
  • November 2020
  • October 2020
  • September 2020
  • August 2020
  • July 2020
  • June 2020
  • May 2020
  • April 2020
  • March 2020
  • February 2020
  • January 2020
  • December 2019
  • November 2019
  • October 2019
  • September 2019
  • August 2019
  • July 2019
  • June 2019
  • May 2019
  • April 2019
  • March 2019
  • February 2019
  • January 2019
  • December 2018
  • November 2018
  • October 2018
  • September 2018
  • August 2018
  • July 2018

BL

Recent Posts

  • How to Get Banking Job
  • Dwelling
  • The Impact of Social Networking Sites to People
  • Obtaining the Very best On-line Organization
  • Why Your Business Should Be Using Press Releases As Part of Your Marketing Strategy
Intellifluence Trusted Blogger

Tags

Amazon Fba Business At&T Business Login Atlanta Business Chronicle'S Boss Baby Back In Business business Business Administration Degree Business Attire Women Business Card Design Business Cards Templates Business Casual Dress Business Casual Outfits Business Checking Account Business Credit Card Business For Sale Near Me Business Intelligence Platform Business Lawyer Near Me Business Loan Calculator Business Name Ideas Business Professional Women Business Spectrum Login California Business Entity Search Capital One Spark Business Carl Weber'S The Family Business Charlotte Business Journal Custom Business Cards Delaware Business Search enterprise Florida Business Search Fl Sos Business Search Harvard Business Publishing Insurance For Small Business Kelley School Of Business Maryland Business Express Maryland Business Search Moo Business Cards National Business Furniture New York Business Search Ohio Business Gateway Onedrive For Business Online Business Ideas Paramore Misery Business Risky Business Cast Small Business Insurance Spectrum Business Customer Service Tom Cruise Risky Business

getlinko

Melbourne Pawnbrokers 

nicolesmagicspatula.com | Magazine 7 by AF themes.

WhatsApp us